WPPOA COMPLAINT PROCEDURE
A written complaint, signed by the person making the complaint, is received in the POA office. This may be via mail, in person or via e-mail or fax.
- Your complaint is cataloged into the system and assigned a number and cover sheet.
- The complaint is directed to the WPPOA Board Member with the direct responsibility relating to the given complaint. A copy is also given to the CEEC Chairman to help ensure immediate follow up.
- The Board Member involved will direct his attention to the resolution of the complaint.
- The appropriate Board Member will respond with a call or letter to the complaintant within 10 days.
All complaints are addressed in the best manner available to the Board Member at that time. The complaint may be handled with a telephone call or a letter. Regardless of the method used to communicate that there could be a possible infraction of the Covenants, we really do strive to be fair and equal to everyone.
Please be assured that all complaints are held confidential. If you would like to e-mail your complaint, you can do so by double clicking on our e-mail address: firstname.lastname@example.org . Your complaint or suggestions will be forwarded to the appropriate chairperson.